Cookie policy

This policy outlines how Indicia capture and use cookies on our website (https://www.indicia.com/)

What is a cookie?

“Cookies” are text-only pieces of information that a website transfers to an individual’s computer or other website-browsing
equipment for record-keeping purposes. Cookies allow the Site to remember important information that will make your use of
the site more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime”
of the cookie, and a randomly generated unique number or other value. Session Cookies are temporary cookies that remain in
the cookie file of your browser until you leave the Site. Persistent Cookies remain in the cookie file of your browser for
much longer (though how long will depend on the lifetime of the specific cookie). When we use session cookies to track the
total number of visitors to our Site, this is done on an anonymous aggregate basis (as cookies do not in themselves carry
any personal data). We may also employ cookies so that we remember your computer when it is used to return to the Site to
help customize your web experience.

How we use cookies

Like most websites, we use cookies for a variety of purposes in order to improve your online experience, for analytics and
for marketing, but specifically we use Cookies on the Site for the following purposes:

Analytical Purposes We use cookies to analyse user activity in order to improve the Site. For example, we can use cookies to look
at aggregate patterns like the average number of pages that users visit. We can use such analysis to gain
insights about how to improve the functionality and user experience of the Site.
Testing, Usability, and Performance Improvement Purposes We use cookies to ensure users receive a consistent user experience while we conduct A/B testing on certain aspects
of our Site in order to improve our product offerings. We also use cookies to improve the performance and
reliability of our Site.

Managing cookies in your browser

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you
when you receive a cookie. You can easily delete and manage any cookies that have been installed in the cookie folder of
your browser by following the instructions provided by your particular browser manufacturer.

If your browser is not listed here, consult the documentation that your particular browser manufacturer provides. You may
also consult your mobile device documentation for information on how to disable cookies on your mobile device. If you disable
all cookies, you may not be able to take advantage of all the features of this Site.

Third-Party Cookies

The following cookie table lists a selection of the third party cookies used on the Site. Although we may update this list
periodically, please be advised that the names of cookies, pixels and other technologies are subject to change.

Domain Cookie Name Description Expiration
Third party _ga Used by Google Analytics to track user activity over different browsing sessions. 2 years
Third party _gid Used by Google Analytics to distinguish between users 24 hours
Third party _gat Used by Google Analytics to control the rate at which requests are made 1 minute
Third party __utma Used by Google Analytics to store information on number of visits, first visit, and most recent visit 2 years
Third party __utmb Used by Google Analytics to record the timestamp of the moment the user enters the site 1 month
Third party __utmc Used by Google Analytics to track when users leave the site 1 year
Third party __utmt Used by Google Analytics to control the rate at which analytics requests are made 10 minutes
Third party __utmz Used by Google Analytics to track where a visitor came from 1 year
Third party __hs_opt_out Used by Hubspot to remember not to ask the visitor to accept cookies again. 2 years
Third party __hs_do_not_track Used by Hubspot to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot. 2 years
Third party __hs_testcookie Used by Hubspot to test whether the visitor has support for cookies enabled. Session
Third party hs_ab_test Used by Hubspot to consistently serve visitors the same version of an A/B test page that they’ve seen before. Session
Third party hs_lang_switcher_choice Used by Hubspot to consistently redirect visitors to the language version of a page in the language they’ve selected on this site in the past (if such a language version exists).
Third party <id>_key Used by Hubspot when visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login. The cookie name is unique for each password-protected page.
Third party hs-messages-is-open Used by Hubspot to determine/save whether the chat widget is open for future visits. 30 minutes
Third party hs-messages-hide-welcome-message Used by Hubspot when you dismiss the welcome message in your messages tool. A cookie is set to prevent it from appearing again for one day. 1 day
Third party __hstc Used by Hubspot for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 2 years
Third party hubspotutk Used by Hubspot to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. 10 years
Third party __hssc Used by Hubspot to keep track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each page view in a session), and session start timestamp. 30 minutes
Third party __hssrc Used by HubSpot to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. Session
Third party messagesUtk Used by Hubspot to recognize visitors who chat with us via the messages tool. If the visitor leaves our site before they’re added as a contact, they will have this cookie associated with their browser. If we have a history of chatting with a visitor and they return to our site later in the same cookied browser, the messages tool will load our conversation history with that visitor.

You can opt out of Google Analytics by using the Google Analytics Opt-our Browser Add-on, available
here.

Who To Contact

If you have any questions regarding how Indicia process your personal information which are not covered by any of the above, please contact Steve Lowell, Director Of Data & Insight at steve.lowell@indicia.com or by following this link. This policy was last updated on 11th July 2018.